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Inspection and corrective action

A failed inspection stops the bundle, not the paperwork.

Inspection plans and results, hold on failure, complaint intake with photographs and corrective action tracked to closure.

Talk to usFull lifecycle

Gate

Packing blocked on hold

Photos

Attached to complaints

Traceable

Batch to dispatch

In short

What does SysOMS do for quality?

Inspection plans and results, hold on failure, complaint intake with photographs and corrective action tracked to closure. Pass, hold, rework or reject, the outcome is recorded against the batch, not remembered.

In the app

Checks live inside the order, not in a register

Lots are inspected against the spec the buyer was quoted, and a hold stops the dispatch.

  • Inspection tied to the sale
  • Pass, hold or reject on the record
  • History follows the lot

Illustrative screens.

Swipe the screen sideways to see more.

The problem

Quality is a register in the QC room. A rejected lot gets packed anyway because dispatch was under pressure, and the customer complaint arrives with no traceable batch behind it.

What SysOMS enforces

Pass, hold, rework or reject, the outcome is recorded against the batch, not remembered.

A held batch cannot be packed.

Complaints require the evidence and carry a corrective action to closure.

Inside quality.

Inspection plans and results

Defined per product, executed against production, with outcomes that carry consequences downstream.

Packing quality gate

The system refuses packing on a held batch. No override by pressure.

Complaint intake

A guided intake with attachments and photographs, linked to the order, batch and dispatch it came from.

Corrective action

Each complaint carries an owner and an action, tracked until it is closed.

A day in this module

  1. Run the day's inspections from the quality workbench.
  2. Hold what fails; rework or reject with the reason recorded.
  3. Work open complaints and their corrective actions to closure.

Hands off to

Inventory

Only cleared, packed goods reach finished-goods stock.

Continue the line

Adjacent areas.

ProductionInventory

Questions people ask

Straight answers, no sales talk.

Browse all answers

What records should go out with a dispatch?

Packing detail by lot or coil, quality results for the batch, marking or tagging as the buyer specified, and the dispatch document itself. If a complaint arrives four months later, these records are the entire defence.

How do you keep a buyer informed about their delivery?

Share status from the order record itself, through a link the buyer can open, rather than a daily phone call. Buyers who can see progress stop chasing, and your salespeople get their mornings back.

How do you reduce delivery complaints from B2B customers?

Most complaints come from three causes: a specification that was interpreted, a date nobody in the plant agreed to, and material dispatched without its quality record. Close those three and the complaint volume falls sharply.

System of Marketing & Sales

Put enquiry to dispatch on one governed line.

Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.

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