Dispatch and delivery

What records should go out with a dispatch?

Packing detail by lot or coil, quality results for the batch, marking or tagging as the buyer specified, and the dispatch document itself. If a complaint arrives four months later, these records are the entire defence.

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In short

Buyers rarely complain the week material arrives. They complain when it fails in their process, months later, and by then nobody remembers which batch went where.

Recording packing against lot numbers, and attaching the quality result for that lot, means a complaint can be traced in minutes instead of turning into a goodwill replacement.

It also makes repeat approvals easier with larger buyers, who increasingly ask for traceability before they place a second order.

Dispatch and traceability

How do you keep a buyer informed about their delivery?

Share status from the order record itself, through a link the buyer can open, rather than a daily phone call. Buyers who can see progress stop chasing, and your salespeople get their mornings back.

How do you reduce delivery complaints from B2B customers?

Most complaints come from three causes: a specification that was interpreted, a date nobody in the plant agreed to, and material dispatched without its quality record. Close those three and the complaint volume falls sharply.

System of Marketing & Sales

Put enquiry to dispatch on one governed line.

Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.

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