Cancel any time. Seven days, no questions asked.

1. Cancellation

You may cancel your subscription at any time by writing to support@sysoms.online from a registered administrator email.

Cancellation takes effect at the end of the current billing period. Access continues until then.

No further invoices are raised after a cancellation is confirmed by us in writing.

2. Refund eligibility

Within 7 days of a first-time purchase, no questions asked: write to us within 7 days of your first payment and we refund it in full. We do not ask for a reason.

Duplicate or failed transactions are fully refunded once verified against gateway records.

A billing error on our side is refunded in full for the excess amount.

Prolonged unavailability caused by us beyond the committed service levels: a pro-rated credit or refund for the affected days.

3. Non-refundable items

Fees for a billing period that has already been substantially used, once the 7-day no-questions-asked window has passed.

One-time onboarding, data migration, training or customisation work already delivered.

Cancellations arising from a change of internal plans after the 7-day window.

4. How to request a refund

Email support@sysoms.online with your company name, registered email, payment reference and the reason for the request. We acknowledge every request within 2 business days.

5. Processing timeline

Approved refunds are initiated within 5-7 business days. Once initiated, the amount is credited back to the original payment method by your bank or card issuer, typically within 5-10 business days. Refunds are always returned to the original payment method; we do not issue cash refunds.

6. Chargebacks

Please contact us before raising a chargeback. Most billing issues are resolved faster directly, and an open dispute may temporarily restrict account access.

7. Contact

Refunds and billing: support@sysoms.online or WhatsApp +91 63989 15895.

Questions about this policy

Write to hello@sysoms.online and we'll respond.