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Orders and production

What should happen when a customer changes the order mid-production?

Treat the change as a revision to the order record, not a verbal instruction: new specification, new quantity or new date, re-approved and re-committed. Undocumented changes are what turn a profitable order into a dispute.

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In short

Treat the change as a revision to the order record, not a verbal instruction: new specification, new quantity or new date, re-approved and re-committed. Undocumented changes are what turn a profitable order into a dispute.

Changes are normal. A buyer moves a delivery, adds a size, alters a coating. The damage comes from the change living in a phone call between two people who both remember it differently.

A revision should record what changed, who asked, who approved, and what it does to the price and the date. If material has already been drawn, that cost is visible and can be discussed while it is still fresh.

The plant then works from one current instruction, not a base order plus three verbal amendments.

Related questions

What is a sales to production handover and why does it fail?

It is the moment a won order becomes a plant instruction with a committed date and a stock hold. It fails when sales promises a date the plant never agreed to, which is a communication gap, not a production problem.

How do you commit a delivery date you can actually keep?

Commit only after the plant has seen the order, the specification is complete and the material position is known. A date given at the negotiating table is a guess, and the guess becomes your reputation.

How do you see order status without calling the shop floor?

Record progress where the work happens, at the job card, so status is a by-product of production rather than a separate reporting task. Then every order shows its own stage without anyone being interrupted.

How do you handle partial dispatches cleanly?

Track quantity ordered, produced, dispatched and pending on every order line, so a part dispatch reduces the balance instead of closing the order. Otherwise pending quantities are reconstructed from memory at month end.

System of Marketing & Sales

Put enquiry to dispatch on one governed line.

Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.

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