Orders and production
How do you see order status without calling the shop floor?
Record progress where the work happens, at the job card, so status is a by-product of production rather than a separate reporting task. Then every order shows its own stage without anyone being interrupted.
In short
Record progress where the work happens, at the job card, so status is a by-product of production rather than a separate reporting task. Then every order shows its own stage without anyone being interrupted.
The daily ritual in most plants is a salesperson calling the works manager to ask about three orders, and the works manager walking to a machine to find out. Both people lose twenty minutes and the customer waits.
When the shop floor updates the job card as work moves, the status is already there. Nobody compiles it, nobody is interrupted, and the customer gets an answer in seconds.
This is also the foundation for a customer portal, where the buyer checks progress themselves instead of calling you.
Related questions
System of Marketing & Sales
Put enquiry to dispatch on one governed line.
Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.