Ten minutes on Monday, instead of an argument.

Why most reviews fail

The weekly meeting turns into a recital of what each person remembers. Without shared numbers, the loudest account gets the attention and the quiet leak continues.

Seven numbers, read in the same order every week, change the meeting from storytelling to decisions.

The seven

• Median first response time on new enquiries.
• Enquiries with no next contact date, as a count, not a percentage.
• Quotation to order conversion, by product family.
• Approved-rate compliance, the share of orders booked inside the price book.
• Orders waiting at the Sales Admin review, and for how long.
• OTIF against committed dates, not against hopes.
• Repeat buyers overdue against their own ordering pattern.

How to read them together

Response time and missing next contact dates tell you about the top of the line. Conversion and rate compliance tell you about the commercial middle. Review queue, OTIF and lapsed buyers tell you whether the promise is being kept.

A healthy line has small numbers everywhere and no single heroic person holding it together.

One rule for the meeting

Nothing gets discussed unless it can be opened on screen. Not a recollection, not a forwarded message, the record. That single rule shortens the meeting and ends most disputes before they start.

Takeaway

Seven numbers on one screen beats seven people with seven versions of the week.