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Comparisons and boundaries

Why not just use a normal CRM?

A generic CRM manages the conversation up to the deal and then stops. In manufacturing the risky part starts at the deal: specification, approved rate, committed date, production and dispatch, none of which a CRM understands.

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In short

A generic CRM manages the conversation up to the deal and then stops. In manufacturing the risky part starts at the deal: specification, approved rate, committed date, production and dispatch, none of which a CRM understands.

Standard CRMs were designed for software and services, where winning the deal is the hard part and delivery is a formality. A plant is the opposite.

You can force a CRM to hold order data with custom fields, and many plants try. It works until somebody needs a committed date the shop floor agreed to, or a rate that was approved by a named person.

The practical test: ask whether the tool can stop a quotation going out below the approved price. If it cannot, it is a contact database, not a control.

The full comparison

Related questions

Is SysOMS an ERP?

No. SysOMS runs the sales operation from enquiry to a dispatch-ready order, and deliberately stops before accounting: no invoices, no ledgers, no GST filing. Your ERP or Tally keeps that, and pulls order and dispatch data from SysOMS.

Can spreadsheets and WhatsApp run a plant's sales operation?

They can, up to a point, and most plants prove it for years. They break when more than a handful of people need the same current version, because a spreadsheet cannot enforce a rule or tell you what somebody forgot.

Does SysOMS replace Tally or Busy?

No, and it is not meant to. Tally and Busy keep your invoices, ledgers, outstanding balances and GST. SysOMS hands them a clean, approved, dispatch-ready order so the accounting side stops re-typing data.

What makes SysOMS different from generic order management software?

Generic order management assumes the order already exists and is correct. SysOMS governs how the order came to exist: who followed up, what was specified, which rate was approved and whether the plant agreed to the date.

System of Marketing & Sales

Put enquiry to dispatch on one governed line.

Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.

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