Team, roles and access
How do you get a shop floor team to actually use new software?
Give each role a single screen that shows only their work for today, and make recording faster than the workaround it replaces. Adoption fails when software asks the floor to serve the system instead of the other way round.
In short
Give each role a single screen that shows only their work for today, and make recording faster than the workaround it replaces. Adoption fails when software asks the floor to serve the system instead of the other way round.
The usual mistake is rolling out a full system to everyone and running a two-hour training. A week later everyone is back on the register and WhatsApp.
Start with one role and one habit. The sales officer logging the visit at the gate. The stores person recording the dispatch as it loads. Each one has to be genuinely quicker than the paper it replaces.
Once two roles are logging reliably, the reports become true, and the pull comes from the top without anyone having to enforce it.
Related questions
System of Marketing & Sales
Put enquiry to dispatch on one governed line.
Tell us how your plant sells today. We'll show you where the line breaks and what it takes to close it.